West Bengal Apprenticeship Promotion Scheme (WBAPS)
April 3, 2024
Think Big Postgraduate Scholarship 2024
April 26, 2024

Program Manager – Quality of Care

Job Summary:

  • To support public health facilities in getting ready for certification.​
  • To build culture of Quality Management System in public health facilities and streamline the various processes. ​
  • To improve the capacity of both internal team and the managers, leaders and healthcare works in quality management​
  • To improve patient safety culture and practices in public health facilities
  • Develop key reference materials ( SOPs, formats, IEC , small checklists, FAQs , QA tools) as a reference for facilities for QA certification​
  •  Create a pool of mentors and capitalize their strengths to mentor facilities for quality certification ( Mentoring pedagogy)​
  • Build capabilities of leadership and healthcare workers in Quality management system ( identified skill set)​
  • Digital Tool and job aids to track progress of gap closure, virtual certification ( minimize physical interphase)​
  • Open School: Online learning platform ( self-learning )

This role will be responsible for but not limited to the following:

  • Capacity building of the Project Staff
  • Onsite mentoring of the facility staff on QI skills
  • Devising action plan within the scope of the facility Certification team under DBC strategy
  • Engage in devising the digital tool, facilitate digital tool like BHAVYA , implement ongoing digital tools and give feedback to improve these tools to improve the product effectiveness.
  • Devise SOPs, Technical guidelines and training material for internal & government stakeholders
  • Document learning, project updates and product report from time to time
  • Support other team members on  product priorities.

Desirable Qualification & Experience

  • Medical graduate in allopathy or AYUSH /BDS/Nursing with minimum of 7 years’ experience in Public Health/Facility


  • Medical graduate in allopathy or AYUSH/BDS/Nursing with post graduate degree/diploma Public Health/ Hospital & Health Management/Business Management with 5 years of experience in Public Health/Facility
  • Fluency in English and Hindi is essential.
  • Preferred: Experience of working in close collaboration with Government functionaries.
  • Experience of working on Quality Improvement projects in public Hospitals.

Essential Skills:

  • Able to articulate and communicate well to all stakeholders (both verbally and in writing) in a manner that meets the different needs of different audiences
  • Able to read, write and speak in English &  local language at an expert level
  • Able to conduct primary and secondary research for identifying the newest trends and incorporate them in program / process approach
  • Team Management & Collaboration / People skills:
  • Strategic Thinking and Analysis:
  • Operational excellence (Project / Program / Process management)


Open for Travel (Need to travel around 50% of the time)

Apply here:

Application form

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