Job description:

As a Travel Sales Consultant at our Online Travel Agency (OTA). Primary responsibility will be to assist customers in planning, organizing, and booking their travel arrangements. Will work closely with clients to understand their travel preferences and provide expert guidance to create customized itineraries that meet their needs. By offering exceptional customer service and utilizing your in-depth knowledge of travel destinations, products, and services, will contribute to the overall success of our travel company. Responsibilities:

1. Customer Service:

Provide excellent customer service by actively listening to customers’ travel
requirements, offering personalized recommendations, and addressing any inquiries or concerns
promptly and professionally.

2. Travel Planning:

Understand customers’ travel preferences, budgets, and special requirements
to create tailored travel itineraries that align with their needs. Offer expertise on popular
destinations, attractions, transportation options, and accommodations to enhance the travel
experience.

3. Sales and Booking:

Handle the customers over chat and phone, email etc. and Convert
customers’ inquiries into confirmed bookings by effectively promoting travel products and
services, negotiating prices, and closing sales. Utilize the booking system to make reservations
for flights, hotels, transfers, tours, and other travel-related services.

4. Product Knowledge:

Stay updated on the latest travel trends, industry news, and product offerings to provide accurate and up-to-date information to customers. Actively participate in training programs and familiarize yourself with the OTA’s supplier network to offer a wide range
of travel options.

5. Cross-Selling and Up-Selling:

Identify opportunities to enhance customers’ travel experiences by recommending additional services, upgrades, or add-ons such as travel insurance, airport transfers, sightseeing tours etc.

6. Relationship Building:

Build and maintain strong relationships with clients to foster loyalty and repeat business.

7. Documentation and Administration:

Ensure accurate and timely documentation of customer information, bookings, and financial transactions in the OTA’s systems. Adhere to company policies, procedures, and quality standards to maintain professionalism and data integrity.

8. Sales Targets and Performance:

Meet or exceed sales targets and Key Performance Indicators (KPIs) set by the OTA management. Regularly update your supervisor on sales progress, challenges faced, and strategies implemented to achieve targets.

Qualifications:

• High school diploma or equivalent; a degree in tourism, hospitality, or a related field is a plus.

• Previous experience in a similar role, preferably as a travel consultant or sales representative.

• Strong knowledge of popular travel destinations, airlines, hotels, and tour operators.

• Proficiency in using computer reservation systems, booking platforms, and office software.

• Excellent communication and interpersonal skills to build rapport with customers and colleagues.

• The customer-focused mindset with a passion for delivering exceptional service.

• Ability to work independently and as part of a team in a fast-paced, target-driven environment.

• Attention to detail, organizational skills, and the ability to multitask effectively.

• Flexibility to work irregular hours, including evenings, weekends, and public holidays, as required in the travel industry.

Work Experience:

2 years +

Company Location:

Rajouri Garden, Delhi

Total Manpower Required:

10

Job Types:

Full-time, Fresher

Salary:

₹18,648.77 – ₹31,725.49 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Ability to commute/relocate:

•Rajouri Garden, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 2 years (Preferred)

Apply Here:

JOB LINK